Frequently Asked Questions (FAQs)
Secure Coin and Bullion – Customer FAQs
Effective Date: January 1, 2026
Have a question about your order, shipping, returns, or how we operate? Below are answers to some of the most common inquiries we receive.
? Orders & Payments
Q: How do I place an order?
A: You can place an order directly on our website by creating an account and selecting your desired products. Add them to your cart and follow the checkout process.
Q: What payment methods do you accept?
A: We accept bank wire, ACH, and other secure payment methods. Full details are provided at checkout.
Q: Can I cancel my order after it’s placed?
A: Orders can only be canceled before shipment and before prices are locked for market-sensitive assets like bullion. Restocking or market loss fees may apply.
? Shipping & Insurance
Q: How long does shipping take?
A: Orders typically ship within 1–3 business days after payment clears. Delivery times depend on the destination and shipping method selected.
Q: Is my package insured?
A: Yes. All packages are fully insured through Cabrella Shipping Insurance Intelligence until delivery.
Q: Will I receive tracking information?
A: Yes. Tracking numbers will be provided by email once your order has shipped.
? Returns & Issues
Q: Can I return my order?
A: Due to the nature of precious metals, all sales are final. However, exceptions may be made for incorrect or damaged items. Please contact us within 3 business days of delivery.
Q: What should I do if I receive the wrong product?
A: Contact us immediately at contact@securecoinandbullion.com with your order number and a description of the issue. We’ll review and resolve it as quickly as possible.
Q: How are refunds issued?
A: Refunds (when approved) are issued to the original payment method within 7–10 business days.
? My Account
Q: Do I need an account to place an order?
A: No, but we strongly recommend creating an account so you can track your order, view past purchases, and take advantage of other benefits.
Q: How do I update my account information?
A: Log in to your account dashboard to update personal details, shipping addresses, and view order history.
? Security & Support
Q: Is your website secure?
A: Yes. We use advanced encryption and secure payment gateways to protect your information.
Q: How can I contact customer support?
A: Email us at contact@securecoinandbullion.com. We aim to respond to all inquiries within one business day.
If your question isn’t listed above, feel free to reach out. We’re here to help!
Secure Coin and Bullion
9668 Westheimer Rd, Ste 200, Box 251
Houston, TX 77063
Email: contact@securecoinandbullion.com