Shipping & Returns Policy
Secure Coin and Bullion – Shipping and Returns Policy
A DBA of Securities Wholesale Group, LLC
Effective Date: January 1, 2026
At Secure Coin and Bullion, a DBA of Securities Wholesale Group, LLC (“SWG,” “we,” “us,” or “our”), we are committed to delivering high-quality service and products in a secure and efficient manner. This policy outlines our terms for shipping, delivery, and returns of precious metals and related products purchased through our website.
1. Shipping Policy
Order Processing
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Orders are typically processed within 1–3 business days after payment is cleared.
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Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Methods
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We use secure and insured carriers, including FedEx, UPS, and USPS.
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The shipping method is selected based on the value, weight, and destination of the order.
Shipping Costs
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Shipping costs are calculated at checkout and depend on the order value and destination.
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Free shipping promotions may be offered and will be clearly stated on our website.
Insurance
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All packages are fully insured through our third-party provider.
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A signature may be required for delivery based on the value of the package.
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In the event of damage, loss, or theft during transit, claims will be processed in accordance with the third-party insurance provider's protocols.
Tracking
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Once your order ships, a tracking number will be sent via email.
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You can track your package through your account dashboard or directly through the carrier’s website.
2. Delivery
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Delivery times vary depending on the destination and shipping method. On average, your package will arrive within 7–10 business days after payment is processed.
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Delays may occur due to weather, carrier issues, or periods of high demand. SWG is not responsible for delays beyond our control.
3. Order Verification and Risk Management
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We may require identity verification for high-value orders or when potential fraud is detected.
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SWG reserves the right to cancel or delay any order at its discretion to ensure security and compliance.
4. Returns & Refunds
All sales are final due to the nature of the precious metals market unless otherwise stated in writing by SWG.
Exceptions may apply in cases where:
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You received the wrong item
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Your product was damaged or lost in transit (subject to an insurance claim review)
Reporting an Issue
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Contact us within 3 business days of delivery for any discrepancies.
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Include your order number, a description of the issue, and photos (if applicable).
Refunds
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Approved refunds will be issued to the original payment method.
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Refunds may take up to 7–10 business days to process after approval.
5. Cancellations
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Orders may only be canceled before shipment and before pricing is locked on market-sensitive assets (such as bullion).
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A restocking or market loss fee may apply when applicable.
6. Contact Us
If you have questions about your order or need assistance with a shipment, please contact us:
Secure Coin and Bullion
A DBA of Securities Wholesale Group, LLC
9668 Westheimer Rd, Ste 200, Box 251
Houston, TX 77063
Email: contact@securecoinandbullion.com